Virtual Assistant | Admin Support | Calendar Email Management
Capiz
I am a dedicated and results-driven Virtual Assistant with a diverse background in healthcare, education, project management, customer service, and administrative support. As a Registered Nurse, teacher, bilingual professional (English–Mandarin), trainer, and project manager, I bring excellent communication, organization, and problem-solving skills to every role. I have experience as a Medical Receptionist and Bilingual Virtual Assistant for U.S.-based healthcare clinics, managing patient scheduling, appointment coordination, insurance verification, EMR/EHR documentation, patient intake, inbound and outbound calls, email correspondence, and administrative support while ensuring HIPAA compliance and providing exceptional patient care. I also supported website development and Chinese localization projects by translating website content into Mandarin and adapting messaging to effectively engage Chinese business owners and audiences. Additionally, I assisted with project coordination, quality assurance, content management, and website updates to improve user experience. My experience in teaching and training has strengthened my ability to communicate clearly, coach individuals, develop learning materials, and build strong relationships with clients, patients, and teams. As a project manager, I have successfully planned, coordinated, and executed projects by managing timelines, collaborating with stakeholders, and ensuring efficient delivery. I am proficient in calendar and email management, data entry, documentation, web research, customer support, Microsoft Office, Google Workspace, social media management, and basic graphic design. Organized, detail-oriented, adaptable, and proactive, I thrive in fast-paced remote environments. I am committed to delivering reliable, high-quality support that helps businesses streamline operations, improve productivity, and provide outstanding client and patient experiences.
Puente Hills Eye Center, part_time
Dec 2025 to Jun 2026
EMA, full_time
Dec 2024 to Jul 2025
JCI Philippines, freelance
Dec 2015 to May 2026