Dental Biller | Patient Insurance Verification | Virtual Assistant
Davao del Sur, Davao City, Philippines
In my role, I handled inbound calls from dental providers, assisting with eligibility verification, claim status, denials, and detailed benefit breakdowns while ensuring accuracy and customer satisfaction. As a Trainer, I conducted training sessions, explained complex processes in a simplified manner, and supported trainees through coaching and feedback. I also monitored performance, helped improve training materials, and contributed to maintaining high-quality service standards within the team. A customer-focused professional with experience in customer service and technical support, who advanced into a Healthcare Trainer role, developing teams and ensuring high-quality service delivery.
Concentrix, full_time
Apr 2024 to May 2026
Compassionate and detail-oriented Customer Service Advocate with experience in healthcare support, committed to delivering high-quality to patients and providers.
VXI, full_time
Aug 2023 to Mar 2024
Providing accurate information and recommendations about the products and services. Understanding customer service software and tools. Basic troubleshooting.
IQOR, full_time
Mar 2023 to Aug 2023
Identifying problems and providing solutions in addressing customer concerns.
Concentrix, contract
Sep 2022 to Dec 2022
Assisting customers, locating orders processing refunds and replacements, and helping with purchases of orders.