Senior Customer Experience Specialist| 11 Years BPO| Billing, Sales
Philippines
Dedicated BPO professional with 11 years of experience specializing in high-volume customer service, billing and sales. Provin track record of maintaining hing csat and nps scores while effectively resolving complex billing disputes and driving revenue growth. Skilled in navigating mutiple crm platforms and de-escalating high-pressure situations. A reliable performer committed to meeting strict Kpi'sand delivering seamless customer experiences in fast-paced environments.