Data Entry Specialist
Lanao del Norte, Iligan, Philippines
I am a detail-focused Data Entry Specialist. I type fast and keep records clean. I use tools like Excel and databases to input, update, and check information with high accuracy. My work helps teams stay organized and find the files they need fast.
Accenture PH, full_time
Mar 2022 to Apr 2026
Role Description: Served as a dedicated ServiceNow System Administrator and Developer, managing end-to-end platform operations and translating complex client requirements into functional, everyday business solutions. Acted as the primary technical support contact, ensuring high platform availability, data integrity, and seamless workflow automation for global enterprise clients. Key Responsibilities & Achievements: Solution Architecture: Collaborated closely with stakeholders to transform their business ideas and pain points into efficient, automated workflows, custom forms, and technical solutions within the ServiceNow ecosystem. Platform Administration: Managed day-to-end instance health, user access control, group configurations, system properties, and data schema maintenance. Hands-on Development: Developed, tested, and deployed client scripts, business rules, UI policies, and ACLs to customize and enhance platform functionality. Technical Support: Resolved high-priority system incidents, managed ticket queues, and provided comprehensive email and no-voice technical support to maintain smooth daily business operations. Reporting & Analysis: Extracted and analyzed platform metrics to create custom reports and dashboards, helping leadership make data-driven operational decisions.