Customer Service| Virtual Assistant | Healthcare - Short Term Rental
Metro Manila, Quezon City, Philippines
Hello! My name is Ellaisa Sevilleno, and I have experience working in healthcare accounts within the BPO industry, where I developed strong skills in customer service, healthcare support, and administrative tasks. My experience includes handling insurance-related inquiries, benefits verification, claims concerns, patient support, documentation, and assisting customers while ensuring accuracy, efficiency, and confidentiality. I believe I am a strong fit for this position because I have experience working in fast-paced environments that require strong communication, problem-solving, multitasking, and attention to detail. Working in healthcare accounts taught me how to handle sensitive information professionally, provide excellent customer service, and effectively manage customer concerns while meeting performance metrics and quality standards. What sets me apart is my dedication, adaptability, and willingness to continuously learn and improve. I am someone who works well independently and within a team, can quickly adapt to new systems and processes, and always strives to provide high-quality work. I am passionate about helping people and committed to contributing positively to the company while growing professionally. I am excited about the opportunity to bring my healthcare account experience, customer service skills, and strong work ethic to your team.
Breezeway , freelance
Dec 2025 to Mar 2026
Managed guest communications through booking platforms such as Airbnb and Vrbo Coordinated with cleaning teams and maintenance staff to ensure property readiness Handled booking modifications, cancellations, and guest concerns Monitored calendars and assisted with pricing adjustments Ensured prompt responses to guest inquiries and emergency situations Key Contributions: Maintained positive guest reviews and high response rate Supported multiple properties simultaneously Improved guest satisfaction through efficient issue resolution
Concentrix , contract
Jun 2024 to Feb 2025
Handled inbound and outbound calls for U.S. healthcare insurance providers and members Verified insurance eligibility, benefits, coverage, and prior authorizations Assisted patients and providers with claims status, billing inquiries, and appeals Reviewed Explanation of Benefits (EOB) and resolved discrepancies Maintained HIPAA compliance and ensured confidentiality of patient information Documented accurate case notes in CRM systems Key Contributions: Consistently met quality assurance and productivity targets Delivered high customer satisfaction through empathetic and solution-oriented service Maintained strong attendance and performance metrics