Healthcare VA | Appointment Setting Healthcare VA
Cotabato
Reliable Virtual Assistant with 5+ years of experience in healthcare customer service, insurance support, cold calling, appointment setting, lead generation, and CRM management. Skilled in patient communication, follow-ups, data management, and handling sensitive information with professionalism and confidentiality. Organized, detail-oriented, and adaptable, with strong communication skills and experience supporting remote teams.
Pub Crawl Management, full_time
Dec 2025 to Dec 2026
Made high-volume outbound calls to prospective customers and qualified leads. Identified customer needs, handled objections, and built rapport with prospects. Qualified leads and scheduled appointments for sales representatives. Maintained accurate lead and call records using CRM systems. Followed up with prospects through calls, emails, and messaging platforms. Consistently met daily and monthly outreach and appointment- setting targets.
Sutherland Global — Davao City | Northwell Healthcare Account, full_time
May 2020 to Feb 2025
Assisted patients with insurance coverage, benefits, eligibility, and claims inquiries. Handled inbound and outbound calls while providing professional and empathetic customer support. Coordinated with insurance providers to verify information and resolve concerns. Updated customer records and documented interactions accurately in CRM systems. Followed up on unresolved concerns and escalated complex issues when needed. Maintained strong performance in quality, customer satisfaction, and call handling.