CS Support | Virtual Assistant | Admin / Operations Assistant
Cavite
Hey, I’m Rich — your tech-savvy Virtual Assistant/Customer Service Support and all-around admin ninja with 3+ years supporting clients in the U.S. and Australia. I specialize in turning chaos into calm by handling scheduling, email wrangling, customer service tasks, and team coordination like a pro. 🧠💻 Beyond the usual admin stuff, I’m skilled in database management — keeping data clean, accessible, and organized — plus recruiting, sales support, and analyzing info to help teams make smarter decisions. I thrive behind the scenes making sure no detail gets missed. I’m adaptable, detail-obsessed, and passionate about using smart tools and tech to boost productivity. Whether it’s juggling multiple tasks or solving unexpected challenges, I stay calm and get it done. Bottom line: if you want someone sharp, dependable, and who vibes just as well with people as with technology, let’s connect.
MODERN STAR PTY LTD , full_time
Jan 2024 to Oct 2026
Manage end-to-end order processing, purchase orders, and customer account setup with accuracy and efficiency. Process BPRs, including replacements, rebills, credits, refunds, and returns. Monitor inventory and in-transit items, ensuring system records and order information are accurate and up to date. Follow up with suppliers regarding shipment ETAs, delays, and required documentation. Update system information including pricing, tariff codes, due dates, and shipment statuses. Adjust due dates and update records for early or delayed shipments to maintain accurate order information. Set up and maintain Shopify accounts and assist customers with online account access. Coordinate return pick-ups and handle discontinued products by providing customers with suitable alternatives or updates. Maintain accurate databases and customer records while collaborating with internal teams to resolve discrepancies