Administrative Virtual Assistant | Customer Support
Cebu
Hi! I'm Arlyn Felicia Tampus, a reliable and detail-oriented professional with experience in customer service, financial account support, billing, and subscription management. During my time at Foundever and Concentrix, I handled customer inquiries, payment issues, refunds, cancellations, account troubleshooting, and disputes. These experiences helped me develop strong communication, problem-solving, and organizational skills, as well as the ability to follow procedures and handle customer concerns carefully. I'm comfortable working with computer systems, managing customer information, and learning new tools and processes. Although I'm still building my experience in virtual assistance, I'm eager to learn and apply my existing skills to administrative tasks and customer support. I value accuracy, responsibility, and continuous improvement. My goal is to provide dependable support, help clients stay organized, and contribute to their business operations.
Concentrix, full_time
Jun 2025 to Jul 2026
Assisted customers with ATM withdrawals, balance transfers to linked debit cards, and card transaction concerns involving merchants and payments. Investigated customer reports related to scams, disputes, unauthorized transactions, and fraudulent activities with accuracy and attention to detail. Ensured compliance with company policies, security procedures, and fraud prevention protocols when handling sensitive financial information. Reviewed outstanding balances and contacted customers about payment due dates. Coordinated with accounts and customers to agree on payment terms promptly.
Foundever, contract
Oct 2024 to Mar 2025
Assisted customers with billing and subscription inquiries. Handled refund and cancellation requests. Helped customers with subscription plan changes and failed payment concerns. Explained billing details and account-related charges. Provided customer support by following company procedures and guidelines. Worked to resolve customer concerns accurately and professionally.