Customer Support | Telco Account; Quality Assurance Analyst
Philippines
Responsible for answering customers' inquiries and concerns regarding their accounts and billing issues, also assisting them while upgrading their postpaid plans, phones, and offering the latest promos they can take advantage of. Received awards for earning/getting the highest survey score within the team's community and the highest first-call resolution.
Third Floor One, freelance
Aug 2025 to Nov 2025
Reliable and deadline-driven professional.
OhEnglishTalk, full_time
Nov 2022 to Mar 2026
Help students pass their English Proficiency Tests, job interviews, or simply learning conversational English.
Alorica, full_time
May 2018 to Apr 2020
Responsible for assisting customers with their inquiries, accounts, billing statements, upgrades (postpaid plans, phones, or promos). Earned the highest survey score and the first-call resolution percentage.