General Virtual assistant and E-commerce Specialist
Metro Manila, Manila, Philippines
I am a results-driven E-commerce Virtual Assistant and Customer Success Specialist with over 5 years of experience supporting global brands. I specialize in managing Shopify, Amazon, and eBay stores, including SKU management, order processing, and fulfillment to ensure smooth and efficient operations. I have a proven track record in sales reactivation and customer retention, and I was recognized as “Best Employee of the Year” for delivering outstanding performance. I am also highly proficient in CRM tools such as Zendesk and HubSpot, which I use to streamline workflows, manage customer interactions, and enhance overall customer satisfaction. As an experienced Virtual Assistant and E-commerce Administrative professional, I help online businesses optimize their daily operations, manage their e-commerce platforms effectively, and deliver excellent customer experiences that support long-term growth.
Zorenza|Mivoza Dropshipping, part_time
Nov 2025 to Mar 2026
Worked as a Product Lister for Zorenza (Netherlands/Germany, Remote) from November 2025 to February 2026, consistently exceeding productivity targets by completing 15+ high-quality product listings per shift with 100% accuracy. Improved storefront performance by managing complex product variants and creating SEO-optimized titles, increasing click-through rates by 15%. Conducted regular audits of pricing and inventory across platforms, reducing order discrepancies by 25%. Developed detailed and accurate product descriptions, enhancing customer confidence and decreasing listing-related inquiries by 10%.
Tonies USA, contract
Jan 2025 to Feb 2026
Served as an E-commerce Virtual Assistant for Tonies USA (Remote) from January 2025 to February 2026, managing end-to-end operations across Shopify, eBay, and Amazon with 100% accuracy in product data and order fulfillment. Improved product visibility by implementing SEO-optimized descriptions and effective SKU management, increasing organic discoverability by 20%. Handled post-purchase support by processing returns and refunds for 50+ customers daily via email and live chat, ensuring high customer satisfaction. Maintained organized records by updating client correspondence and tracking changes across 500+ digital assets.
HelloFresh AU/NZ, full_time
Jan 2024 to Jan 2025
Worked as a Sales Reactivation Specialist at HelloFresh AU/NZ (HelloConnect, Manila) from November 2022 to February 2024, leading outbound campaigns targeting 100+ dormant accounts daily and successfully converting inactive customers into recurring subscribers. Utilized persuasive communication and strategic win-back offers to overcome price objections, contributing to a measurable increase in regional monthly revenue.
Beer52 UK, full_time
Nov 2022 to Jan 2024
Worked as a Sales Outbound & Retention Specialist at Beer52 UK (HelloConnect, Manila) from February 2024 to January 2025, where I reduced churn by 18% by negotiating personalized discount offers and account pauses for customers. Consistently met Sales Per Hour (SPH) targets by converting 30% of cancellation requests into active subscriptions, including alternative offerings like Wine52. Analyzed customer pain points to deliver tailored solutions, increasing the overall lifetime value (LTV) of the assigned customer segment.
HelloFresh , full_time
Jan 2022 to Nov 2022
Handled 60+ daily high-volume logistical inquiries related to missing items and delivery delays, consistently maintaining a 92%+ CSAT score. Investigated shipping discrepancies using Zendesk and carrier tracking tools to provide real-time updates and accurate resolutions for North American customers. Processed account credits and billing adjustments with 99% accuracy, resolving disputes while preserving customer trust. Delivered support across phone, email, and chat channels, while also assisting with internal tools and basic network troubleshooting to ensure smooth operations.
Monat Global, full_time
Dec 2020 to Jan 2022
Provided high-quality customer support at Monat Global Corp. (Foundever, Manila) from December 2020 to January 2022, earning “Best Customer Support” recognition in 2020 for achieving a 95% first-contact resolution rate on complex cases. Managed high-value transactions including refunds and exchanges with full compliance to financial and legal standards. Delivered personalized, multi-channel support to 100+ global customers weekly, while also assisting with product guidance and basic technical troubleshooting, ensuring clear resolutions and high customer satisfaction.