Virtual Assistant | Monday.com | CRM SALESFORCE
Davao del Sur, Davao City, Philippines
Hi! I’m a customer support professional with a passion for delivering exceptional service. I have experience in email support, phone support, and administrative tasks, ensuring customers receive prompt and professional I am committed to creating positive customer experiences and providing reliable support that helps businesses grow.
AJM Appliance Company, full_time
Jul 2025 to Present
**Parts & Service Support Specialist** Provided end-to-end customer support for an appliance company, assisting customers with defective or malfunctioning products covered under the manufacturer's warranty. Created and managed service claims and tickets, coordinated with manufacturers for repairs or replacements, and processed refunds when necessary. Prepared Bills of Lading (BOL), managed shipment details, tracked ordered parts on behalf of customers, and scheduled repair appointments to ensure timely and efficient resolution. Delivered exceptional customer service while maintaining clear communication and accurate documentation throughout the process.
Magic Inc., full_time
Apr 2024 to Present
**Virtual Assistant | Customer Support Specialist** Provided exceptional customer support in the entertainment industry for a sweepstakes business. Assisted customers with processing donations and crediting funds to their preferred gaming systems. Handled chat support, responded to inquiries, resolved concerns, and ensured a smooth and positive customer experience. Maintained professionalism, accuracy, and timely communication while managing customer accounts and support requests.
Choice Home Warranty, full_time
Apr 2023 to Present
**Customer Service Representative** Provided exceptional customer support for customers with home appliances covered under extended warranty plans. Assisted with filing claims, verified coverage eligibility, explained company policies and benefits, and handled customer inquiries with professionalism and empathy. Ensured a smooth claims process while delivering timely and accurate resolutions to enhance customer satisfaction.
AT&T, full_time
Feb 2022 to Present
**Technical Support Representative | Sales Specialist** Provided technical support for AT&T Mobility customers by troubleshooting mobile device issues and resolving billing concerns. Assisted customers with account inquiries and delivered exceptional customer service. Promoted and upsold internet services, TV channel packages, and mobile plans, helping customers find solutions that best fit their needs while contributing to sales growth.