General Admin Assistant | Property Management | Software Specialist
Negros Occidental
Technical Support Specialist with experience in software support, property management systems, financial services, and telecommunications. Skilled in troubleshooting complex technical issues, investigating system behaviour, analysing backend data, and delivering practical solutions to customers. Experienced in supporting international clients through chat, email, and phone, with a strong ability to explain technical information clearly, manage multiple priorities, and collaborate with cross-functional teams. Adaptable, detail-oriented, and committed to continuous learning, efficient problem-solving, and delivering excellent customer experiences.
Cloudstaff Modern Workforce, full_time
Dec 2025 to Oct 2026
iPropertyExpress | Property Management Software VA • Collaborate with internal teams to escalate technical issues, communicate customer feedback, and support feature requests and service improvements. • Assist international clients with software functionality, account management, and technical enquiries through clear and professional communication. • Investigate backend data and system behaviour to identify root causes, troubleshoot discrepancies, and recommend effective solutions or workarounds. • Provide technical and customer support for property management and inspection software, resolving complex issues involving reports, integrations, account settings, and system workflows.
Pathcutters Affordablestaff, full_time
Jul 2024 to Dec 2025
Property Management Software Security Specialist • Supported daily administrative and customer service operations while maintaining accuracy, organisation, and service quality. • Helped users understand software features and resolve common technical and account-related concerns. • Managed customer enquiries through chat, email, and phone while ensuring clear communication and timely follow-up. • Provided front-line customer support for property management software, assisting users with account management, system navigation, and troubleshooting.
Ubiquity, full_time
May 2022 to Jan 2024
T-Mobile Money • Delivered professional customer service by addressing concerns, explaining processes clearly, and helping customers navigate financial services. • Handled sensitive customer information with discretion while maintaining accuracy and following established procedures. • Investigated transaction-related concerns and provided guidance on banking procedures and account services. • Assisted customers with financial enquiries and banking transactions, including cheque cashing, money transfers, and account opening and closing.
Panasiatic Solutions, full_time
Oct 2021 to May 2022
• Maintained clear communication and timely follow-up to support issue resolution and customer satisfaction. • Assisted customers with service-related enquiries and recommended appropriate solutions based on their concerns. • Diagnosed technical problems, identified potential causes, and guided customers through troubleshooting steps. • Provided technical support for mobile devices, phone plans, and telecommunications services.