Dedicated General Virtual Assistant
Metro Manila, Taguig, Philippines
I'm upbeat, fun-loving, and easy to work with. I’ve always been flexible and adaptable, able to roll with the punches while keeping things productive and positive. Emotional intelligence is one of my biggest strengths, I take pride in being able to understand where people are coming from and help them feel heard while finding practical, win-win solutions. My past experience is rooted in property management, client onboarding, implementation, client relations, cleaning service dispatch, and maintenance and inspection coordination within the property management and hospitality space. In my previous role prior to the recent one, I led end-to-end onboarding for new property owners, ensuring smooth transitions, aligned expectations, and successful go-live experiences. Recently, I was a coordinator for maintenance, inspection, and cleaning, as well as a cleaner dispatcher for property owners and/or managers to make sure the property is guest-ready.
Mountaineer Cleaning & Maintenance LLC, full_time
Mar 2026 to Jul 2026
Experienced in coordinating cleaning, maintenance, and property service operations by managing work orders, scheduling field teams, dispatching cleaners and technicians, and ensuring timely communication between guests, property owners, managers, vendors, and internal teams. Skilled in triaging service requests, prioritizing urgent maintenance concerns, tracking job progress, and supporting smooth day-to-day property operations. Demonstrates strong coordination across property management, including guest-ready inspections, housekeeping dispatch, vendor follow-ups, maintenance scheduling, and service documentation. Known for maintaining clear communication, organized workflows, and a proactive approach to resolving property issues efficiently and professionally.
Luxury Lodging Host, full_time
May 2025 to Mar 2026
Serves as the primary liaison for property owners, managing end-to-end onboarding, client relations, and training within Luxury Lodging’s portfolio. Collaborates with cross-functional teams to ensure seamless property launches, strong owner partnerships, and consistent service excellence. Integrates the core functions of an onboarding specialist, client relations executive, and onboarding trainer to enhance operational performance, elevate guest experience, and drive portfolio growth.
JPMorgan Chase, full_time
Feb 2024 to May 2025
As a retail business banking account specialist II, managed a high-volume customer portfolio of 80 to 120 daily interactions while maintaining service quality, compliance, and timely issue resolution. Delivered exceptional service to retail and small-business customers by addressing inquiries related to checking/savings accounts, payments, fees, loans, fraud concerns, and chargebacks. Demonstrated expert communication, active listening, and empathetic problem-solving to build lasting relationships and instill customer trust. Maintained ownership of each interaction, providing tailored financial guidance and transparent explanations of account features, interest rates, and service terms, all while meeting or exceeding key performance metrics such as resolution rates, call handling times, and satisfaction scores. Navigated multiple banking systems under pressure, ensuring accuracy, compliance, and efficiency in every transaction. Worked cross-functionally with internal departments and third-party partners, including merchants, to resolve complex issues and support seamless service delivery. Maintained meticulous documentation and data integrity while adhering to regulatory standards. Played a pivotal role in continuous improvement efforts by identifying opportunities for workflow optimization and embracing ongoing learning. Consistently delivered high-quality outcomes while supporting the broader goals of the retail and business banking division.
Planthood, contract
Mar 2023 to Nov 2023
While delivering exceptional customer service, we are in charge of managing a variety of administrative chores. Delivered responsive customer support through email and order management channels, resolving inquiries accurately and improving overall customer satisfaction. Made sure customers are happy by resolving order and delivery problems, offering suggestions, and handling complaints in a kind and knowledgeable way. Manage administrative duties such as answering general inquiries and email correspondence. Effectively work with team members to address operational issues and enhance customer experience.
Google Operations Center, full_time
Jan 2022 to May 2023
Performing and conducting day-to-day execution of troubleshooting and sharing findings of ad campaigns, ensuring timely deliverables. Collaborating with advertisers, assigned account managers, and affiliated agencies on their campaign’s spending, creative assets (Display & Video Ads), policy awareness, performance/reach/inventory availability reporting, audiences, and brand lift studies across channels/media and Google platforms. Providing extensive support and tasks to ensure the functionality of the campaign’s activity, working cohesively with different levels to collect insights and oversee data and policy regulation processes via escalation. Coordinating with account managers and agencies for the campaign’s optimization and strategy discussion and analyzing low achievement on spending targets and overall setup.
TELUS Digital, full_time
Mar 2021 to Oct 2021
We are tasked with putting in place an outbound process to deal with incidents and problem management for clients, ensuring problems get resolved and issues are addressed at the right level. Typically, we have a set of procedures in place to deal with escalations under a variety of circumstances. Our role is to support and manage escalations, as we are also working with and maintaining the relationships between departments and servicing the needs of clients for home services, including their alarm security system. Initial investigations are conducted prior to calling out to view the situation and further gather information with the customer.
TELUS Digital, full_time
Jan 2019 to Mar 2021
Motivating sellers to find and sustain their highest level of energy and action over the long term by challenging the salesperson and causing him to take ownership of his own success creates an obvious connection between goals and actions that will inspire his coachee to devote maximum effort per work hour. Help sellers focus their energy and efforts on the activities that will yield them the best return on their time. Help sellers execute in the zone, the place where sole focus on one activity yields a feeling of energized focus, involvement, and enjoyment of the activity. In a selling context, executing in the zone on the right activities produces amazing results. Giving direct advice as appropriate to maximize immediate sales wins. Develop the coachee’s knowledge, skills, and attributes to improve performance fundamentally. Coaching includes both closing individual deals or opportunities and focusing on helping the seller learn how to do it for themselves over the long haul.
TELUS Digital, full_time
Sep 2018 to Dec 2018
Provide guidance, advice, feedback, and support to the mentee, serving variously as a role model, teacher, counselor, advisor, sponsor, advocate, and ally, depending on the specific goals and objectives negotiated with the mentee. Establishes the mentee's explicit goals and objectives for the relationship. Takes the initiative in the relationship but allows the mentee to take responsibility for their growth, development, and career planning. Commits to fostering the relationship for the specified period of time. Provides frank, honest, and constructive feedback and encouragement and assists the mentee in identifying professional development activities. Reviews goals and objectives of the relationship with the mentee midway and at the end of a formal, long-term relationship; follows through on commitments made to the mentee. Recognizes and works through conflicts in caring ways, invites discussion on differences with the mentee, and arranges for a third party to assist if necessary.
TELUS Digital, full_time
Feb 2018 to Sep 2018
Tasked with providing both customer service and technical support, trained as a hybrid specialist to customers by researching and answering questions, troubleshooting problems, and maintaining workstations and service performance for all customer account components. Diagnosed any billing and technical concerns over the phone. This includes qualifying addresses for account migration and change of technology, from being a brand new customer to activation of their services in a new system, all in one call. Technician dispatch and assistance if needed, equipment check-up, and back-office work.
TELUS Digital, full_time
Nov 2017 to Feb 2018
Attending to customers’ service and billing inquiries and complaints to provide resolution by exchanging account information and discovering needs. Offers alternative solutions where appropriate, with the objective of retaining customers’ business. Handles business transactions in connection with the activation of new customer accounts. This also involves recommending product/service plan modification, renewals, and add-ons, for instance, which may encourage customers to add new products. We help customers’ wishes to the right plan and to identify their needs for their benefit.