Administrative Customer Support Specialist | Virtual Assistant
Bulacan, San Jose del Monte, Philippines
Hi! I’m Donna, an experienced Administrative and Customer Support Specialist with a strong background in virtual assistance, customer service, and day-to-day business support. I have several years of experience supporting US and Australian customers through phone, email, and chat. My background includes handling customer inquiries, processing orders, managing disputes, maintaining records, and resolving customer concerns professionally. I also worked with Reed Elsevier/LexisNexis Risk Solutions, where I handled consumer inquiries regarding consumer reports, including questions, requests, and dispute resolutions. This experience strengthened my attention to detail and taught me the importance of accuracy, confidentiality, and following established procedures when handling sensitive information. As a Virtual Assistant, I’ve managed client information, job orders, schedules, emails, documents, and team communication using tools such as Jobber, Trello, Gmail, Slack, WhatsApp, Telegram, Dropbox, Notion, and Google Workspace. I also have experience with GHL, Zapier, and basic website setup. What sets me apart is that I don’t just focus on completing tasks—I pay attention to details, communicate clearly, follow through, and make sure things stay organized. I’m comfortable working independently, learning new systems, and handling multiple priorities. I’m reliable, easy to work with, and always willing to learn. My goal is to make your workload lighter and help keep your day-to-day operations running smoothly.
Egor Howell LTD, full_time
Mar 2026 to Jun 2026
- Managed online learning platforms by uploading recordings, organizing course content, and maintaining resources. - Posted call summaries, community updates, and engagement content for mentoring programs. - Maintained client trackers, dashboards, and operational records to ensure data accuracy. - Managed email communications, meeting invites, invoices, and client inquiries. - Organized digital files, documentation, and business systems across Google Drive, Notion, Skool, and other platforms. - Supported day-to-day operations, community management, and administrative tasks for coaching and education programs. - Also assisted in putting timestamps, titles and description to YT videos, responding to comments for engagement
Fleetly, part_time
Sep 2025 to Nov 2025
- Helped setup car rental website using GHL and Zapier for automation - Managed job requests in Trello - Maintain contact information in Notion - Created zaps in Zapier for automation - Admin for client inquiries for FB page
Assign Talent, full_time
Dec 2024 to Nov 2025
- Manage lead contact information, job orders, and schedules using Jobber (CRM). - Correspond with existing and potential clients through Gmail and Spark. - Handle chat inquiries using Tawk - Organize photos and job documents by uploading them to Dropbox - Create and update group chats for each job order using WhatsApp/Telegram on a daily basis - Maintain collaboration with other team members using Slack
Reed Elsevier Philippines, full_time
Feb 2022 to Nov 2024
- Provided phone support and handled consumer inquiries regarding reports, order processing, and dispute resolutions - Managed escalations and resolved complaints efficiently - Maintained high service quality and compliance with company policies
Concentrix Philippines, full_time
Feb 2016 to Mar 2022
- Supported a U.S. B2B account (Bosch Powertools) by processing bulk orders and managing inquiries. - Corresponded with sales representatives and dealers via email and chat, with occasional outbound calls. - Coordinated with the warehouse for stock checks and delay issues