Virtual Assistant | Customer Support Appointment Setting
Davao del Sur
Hi! I'm Honey Lee, a Virtual Assistant and Customer Support professional with experience in appointment setting, email and chat support, lead follow-ups, scheduling, and administrative support. I've worked with U.S.-based clients and customers, handling inquiries, following up with leads, scheduling appointments, maintaining customer information, and making sure messages and requests are handled professionally and on time. I also have several years of hotel front office experience, where I handled reservations, check-ins and check-outs, billing, guest concerns, and coordination with different departments. This background taught me how to communicate with different types of people, stay organized during busy periods, and handle customer concerns calmly and professionally. I can help with: • Customer support via email and chat • Appointment setting and scheduling • Lead follow-ups and client communication • Inbox and administrative support • Data entry and documentation • Calendar and booking coordination • Customer service • Shopify refunds and basic order support Tools I've worked with include Gmail, Google Sheets, Google Docs, Shopify, Slack, Zendesk, WhatsApp, Canva, ChatGPT, and Eliza Agent Platform. I'm comfortable working independently, following established processes, learning new tools, and communicating with clients and customers professionally. If you need someone reliable to help manage customer communication, appointments, follow-ups, or day-to-day administrative tasks, I'd be happy to help.
Hitched Marketing Co., full_time
Jun 2025 to Aug 2026
• Managed lead and client inquiries through email and messaging, providing information about services, pricing, availability, and appointments. • Followed up with leads, responded to questions, and helped keep conversations organized throughout the booking process. • Scheduled appointments and venue tours, including confirmations, follow-ups, and rescheduling when needed. • Maintained accurate lead, appointment, and client information using digital tools and internal systems. • Used the Eliza Agent Platform to communicate with leads and support lead follow-up and appointment coordination. • Handled customer communication professionally while managing multiple conversations and tasks in a remote work environment.
ResolvedCX / Fellow Products, full_time
Oct 2023 to Apr 2025
• Handled customer inquiries through email regarding coffee equipment, product use, orders, warranties, returns, refunds, and replacements. • Assisted customers with basic product troubleshooting and post-purchase concerns. • Processed customer refunds and order-related requests using Shopify. • Maintained organized customer information and communication records. • Coordinated with internal teams when customer concerns required additional assistance. • Provided clear, professional, and timely customer support while handling multiple inquiries.
ResolvedCX / Cerebral, full_time
May 2023 to Sep 2023
• Scheduled, rescheduled, and confirmed patient appointments. • Assisted clients through chat and email while providing professional and empathetic communication. • Coordinated communication between clients and providers to help ensure appointments and requests were handled properly. • Maintained accurate information and supported day-to-day administrative tasks. • Handled multiple requests while following established procedures and maintaining confidentiality.
My Hotel, full_time
Jan 2019 to Mar 2023
• Handled hotel reservations, check-ins, check-outs, billing, and guest requests. • Assisted guests with questions, concerns, and booking-related inquiries through professional in-person and phone communication. • Maintained accurate guest records, reservation details, and front office documentation. • Coordinated with housekeeping and other hotel departments to address guest requests and ensure smooth daily operations. • Managed multiple guest concerns and front office tasks while maintaining professional service during busy periods.
High Achievers Institute of Asia, contract
Jun 2018 to Dec 2018
• Trained students in front office operations, guest services, reservations, and customer handling. • Prepared lessons, assessments, and practical training activities based on hospitality industry standards. • Conducted role plays and practical exercises focused on professional communication and guest service. • Evaluated student performance and provided feedback to support their readiness for industry certification.
ePerformax Contact Centers and BPO, full_time
Mar 2017 to May 2018
• Provided customer support for eBay customers through email and phone. • Handled high-volume customer inquiries and resolved account, order, and service-related concerns. • Communicated clearly and professionally while following established customer service procedures. • Maintained a strong customer satisfaction record and was recognized as a Top Teammate multiple times.