Product listing optimization
Cavite, Naic, Philippines
Versatile digital professional combining technical web development expertise with hands-on experience in global e-commerce and trust and safety operations. Skilled in managing complex catalog workflows and enhancing customer experience for major marketplaces. Adept at bridging technical development with operational requirements to drive seamless business performance.
DRCC, full_time
Feb 2026 to Present
● Edit and format legal documents in Microsoft Word daily — demand letters, affidavits of service, petitions, and transmittals — following strict templates and formatting standards for a bank's regulated document workflow. ● Prepare and reformat affidavits, petitions, and consolidation papers for submission to courts and regulatory agencies, ensuring consistent structure, spacing, and page layout across multi-page and multi-borrower documents. ● Convert scanned PDF source documents (statements of account, titles, postal receipts) into structured Word/Excel outputs, extracting and re-formatting data accurately under deadline pressure. ● Reduced submission errors by proofreading and collating documentation for compliance with regulatory timelines. ● Use AI tools (Claude, Google Gemini, Microsoft Copilot) to proofread legal documents, catch formatting inconsistencies, and accelerate high-volume document production
Coinbase.com, contract
Aug 2024 to Aug 2025
● Reviewed and edited hundreds of customer-submitted reports and case documentation daily, correcting inconsistencies and ensuring records were clear, accurate, and properly categorized. ● Doubled daily production output (100 → 200 processed tickets/day) within weeks of onboarding by working efficiently without sacrificing accuracy. ● Maintained strict data quality standards, validating and cleaning documentation before closure to support accurate reporting.
Teleperformance, full_time
Oct 2023 to Jun 2024
● Client: Temu.com ● Drafted and edited written customer correspondence across after-sales, logistics, payments, and account disputes, ensuring clarity, correct tone, and policy compliance. ● Increased average closed tickets by 56% (16 → 25/day) while maintaining 100% policy compliance; earned Most Improved Agent recognition. ● Used internal AI tools and ChatGPT to expedite case analysis and improve the accuracy of written responses.
KMC, full_time
Mar 2020 to Mar 2023
● Client: Catch.com.au ● Maintained rigorous data accuracy and formatting standards across thousands of product records, enforcing consistent structure and compliance with marketplace policy. ● Promoted to Senior Specialist after one year; led and mentored a 3-person team, reviewing output for accuracy and formatting consistency before submission. ● Drove a 75% increase in team productivity (400 → 700 product checks/day) while maintaining quality and compliance standards.