Healthcare Virtual Assistant | 13+ Years in Customer Service
Cebu, Talisay, Philippines
Hello! I'm Ma. Melita Christine Arreglado, a customer service professional with over 13 years of experience in healthcare and medical accounts. I specialize in customer support, appointment scheduling, patient coordination, and administrative assistance. I am known for my strong communication skills, attention to detail, and ability to build positive relationships with clients. What sets me apart is my dedication to providing exceptional service, solving problems efficiently, and ensuring every customer feels valued and supported. I am reliable, adaptable, and committed to helping businesses deliver outstanding customer experiences.
Luna Physical Therapy at OfficePartners360, full_time
Jul 2024 to May 2026
At Luna, I managed patient appointment scheduling and coordinated communication between patients and therapists to ensure smooth daily operations. I responded promptly to therapist inquiries, assisted patients with confirmations, rescheduling, and follow-ups, and maintained accurate scheduling records. I contributed to improving scheduling efficiency, minimizing appointment conflicts and delays, and helping deliver a seamless and convenient in-home physical therapy experience focused on patient comfort, satisfaction, and high-quality care.