Healthcare Virtual Assistant | Patient Support | Customer Service
Benguet
I am a dedicated and adaptable professional with experience in customer service, healthcare support, e-commerce, and virtual assistance. I have hands-on experience supporting U.S. patients as a Sleep Coach in a CPAP/PAP resupply department, where I communicated with patients, assisted with equipment and resupply needs, maintained accurate records, and coordinated with healthcare providers, clinics, and insurance companies. My experience has strengthened my communication, problem-solving, documentation, and customer service skills. I am comfortable handling sensitive patient information, addressing concerns professionally, and working with different systems and processes. I also have experience in e-commerce and customer support, including chat and email communication. I am a fast learner, dependable, detail-oriented, and comfortable working independently in a remote environment. I am currently seeking opportunities as a Healthcare Virtual Assistant, Customer Support Representative, Patient Coordinator, Insurance Verification Specialist, or Administrative Assistant where I can use my experience to provide reliable and professional support to clients and their customers.
Teleperformance, full_time
Nov 2025 to Mar 2026
Provided patient support for individuals using CPAP/PAP therapy to manage sleep apnea. Conducted outbound calls to patients to assess their experience with their equipment, ensure proper use and maintenance, and identify any issues affecting their therapy. Coordinated with healthcare providers, clinics, and insurance companies to support equipment and resupply needs. Managed patient information using internal healthcare systems, including reviewing CPAP machine and mask types, sizes, prescribing physicians, clinics, and insurance details. Worked with patients from multiple U.S. medical offices, helping maintain accurate equipment records, coordinating resupply requests, and addressing patient concerns while providing professional and empathetic customer service. **Key responsibilities included:** * Conducting patient outreach regarding CPAP/PAP therapy and equipment needs * Helping patients understand proper equipment care, cleaning, and maintenance * Identifying equipment issues and coordinating appropriate solutions * Processing and coordinating PAP/CPAP resupply requests * Communicating with U.S. healthcare providers, clinics, and insurance companies * Verifying and updating patient and equipment information * Handling patient concerns with empathy and professionalism * Maintaining accurate records and following healthcare and company procedures
Concentrix, full_time
Feb 2024 to Jun 2024
I handled escalations, opened and closed cases, handled disputes, and was responsible for releasing funds of customers and sellers.