Legal Assistant Case Manager
Nueva Ecija
Resourceful and detail-oriented professional with experience spanning client relations, billing accuracy, and legal case management. Skilled in streamlined documentation, auto insurance claims processing, and issue resolution. Proven track record of adapting quickly to diverse industries while delivering high operational efficiency and excellent client support.
GlobalTek BPO, full_time
Jun 2025 to Present
Managed legal case workflows for Social Security Disability claims in a fast-paced environment, handling 150–250 high-priority tasks weekly. Key responsibilities included client intake and communication, drafting standard correspondence, assisting with essential SSA forms (SSA-827, 821, 820, 3373, 3369), and filing appeals. Coordinated regularly with SSA, DDS, OHO, and attorneys to track status updates, verify HIPAA compliance, and ensure timely submission of all required documentation.
Nowcom Global Services, full_time
Apr 2024 to Jun 2025
Managed end-to-end loan administration and client relations, from onboarding new account holders to handling payment extensions, due date modifications, and general inquiries. Handled inbound and outbound communications to verify client data, maintain updated software records, and execute structured debt recovery strategies for outstanding accounts while ensuring timely escalation of complex issues.
Delizioso, full_time
Nov 2020 to Apr 2021
Oversee front-of-house customer service operations, taking accurate food and beverage orders in person and over the phone. Handle cash register and POS operations, process diverse payment types securely, and perform order quality checks against receipts. Provide menu guidance, offer promotional add-ons, and address customer feedback promptly to ensure a high-quality dining experience.
Lil III Pet Supplies Trading Corp., full_time
Aug 2019 to Oct 2020
Delivered dedicated customer service in a pet retail environment, welcoming clients, answering inquiries, and offering tailored recommendations across pet food, toys, and grooming supplies. Responsible for store visual merchandising, inventory shelf maintenance, and handling returns or customer feedback with professionalism and care.
Teletech, full_time
Jan 23 to Jan 2024
Provided technical support and account management for a high-volume T-Mobile telecommunications account, addressing complex billing inquiries, network connectivity issues, and wireless service plans. Leveraged strong de-escalation and first-call resolution techniques to turn challenging interactions into positive customer experiences. Consistently achieved high customer satisfaction (CSAT) ratings and operational efficiency metrics while maintaining exceptional communication standards.