Trust and Safety Associate | Customer Service Associate
Metro Manila
I am a detail-oriented and adaptable professional with experience in Trust & Safety, customer service, technical support, payment collection, and account management. I have developed strong skills in customer communication, data validation, documentation, troubleshooting, policy enforcement, and handling sensitive or high-risk cases. My experience allows me to support businesses with customer service, billing and accounts, e-commerce operations, virtual assistance, data entry, research, and back-office tasks. I am organized, reliable, quick to learn new systems, and committed to delivering accurate and professional work. I am looking to work with clients who value reliability, attention to detail, clear communication, and someone who can confidently handle both customer-facing and administrative responsibilities.
Welocalize, part_time
Feb 2026 to Present
Managing all the ads from youtube or other sites. Checking if the ads are relevant or necessary to take take an action if the ads are not relevant.
Accenture, full_time
Jan 2024 to Present
Reviewed and evaluated user-generated content (text, images, videos) for compliance with community guidelines and legal standards. Identified and removed harmful material including hate speech, misinformation, and explicit imagery. C ollaborated with AI moderation tools to improve detection accuracy and reduce false positives. Escalated high-risk cases to trust & safety teams for further action. Maintained documentation of moderation decisions for transparency and reporting.
First Life Insurance Inc., full_time
Jul 2023 to Jan 2024
C ollected payments for insurance policies and provided information to applicants. Quoted past-due accounts and reminded clients of due dates. Supported clients with policy inquiries and account management.
Concentrix, full_time
Sep 2022 to Jun 2023
Assisted clients in troubleshooting devices from supported e-commerce platforms. Guided clients in account creation and diagnosing technical issues. Provided solutions for both software and hardware problems.