Executive Assistant / Customer Service Specialist
Laguna, San Pedro, Philippines
I worked in the banking industry for 27 years, delivering exceptional administrative support and executive assistance to the Management Committee. Renowned for being highly organized and detail-oriented, with excellent time management skills, I have a proven ability to effectively manage executives' schedules, coordinate meetings and deliverables, and ensure the seamless daily operations of the executive office. I also have relevant experience in providing outstanding customer service through phone, email, and chat in a BPO environment. Skilled in using Google Workspace, Microsoft Office, CRM, Canva, and CapCut, I am highly committed to delivering reliable executive assistance and customer support that enable business owners and leaders to focus on strategic initiatives and continuous organizational growth.
TTEC Philippines, full_time
Aug 2024 to Dec 2024
Provided outstanding customer support by handling inquiries through phone, email, and chat channels. Resolved customer complaints and issues efficiently while upholding company policies, fairness, and transparency Demonstrated strong attention to detail when processing customers’ orders, documenting interactions, handling billing discrepancies, and updating customer records.
Teleperformance Philippines, full_time
Sep 2023 to Dec 2023
Resolved customer issues efficiently while maintaining patience, professionalism, and empathy. Built customer trust and satisfaction through clear communication and reliable support. Collaborated with team members and other departments, ensuring timely and accurate resolution of customer concerns.
Philippine Postal Savings Bank, Inc., full_time
Feb 2003 to Aug 2018
Coordinated and scheduled committee meetings, ensuring timely notifications and accurate agendas. Prepared and distributed meeting materials, arranging logistics for smooth and well-organized meetings. Attended meetings and recorded precise minutes, capturing discussions, decisions, and action items with strong attention to detail. Prepared and circulated official minutes for review, ensuring clarity, accuracy, and proper documentation. Maintained organized and reliable records, making important documents accessible when needed. Served as the primary communication link between the committee and stakeholders, demonstrating professionalism and a positive attitude. Tracked decisions and action items, following up with responsible members to ensure timely completion.
Unitrust Development Bank, full_time
Oct 1997 to Dec 2002
Monitored document processing, reporting, and filing systems efficiently Ensured that all banking and regulatory policies are strictly adhered to in document handling Implemented new procedures and tools to streamline operations Coordinated interdepartmental communication to improve workflow efficiency
AsianBank Corporation, full_time
May 1991 to Oct 1997
Greet customers and direct inquiries to the appropriate department Prepare, organize, and maintain office documents and records Assist in handling customer requests and follow up on banking transactions Input customer information, transaction data, and account details into the bank system with precision