Customer Service Representative | Healthcare, Chat Phone Support
Catanduanes
I am a dedicated Customer Service and Healthcare Support Specialist with over 5 years of experience in customer service, healthcare, and content moderation. I have worked with global companies such as Optum, Majorel, Genpact, and Concentrix, providing support through phone, chat, and email. I am known for my strong communication skills, attention to detail, problem-solving abilities, and commitment to delivering excellent customer experiences. I am a fast learner, reliable, and thrive in remote, fast-paced environments.
Optum Global Solutions , full_time
Apr 2023 to Mar 2024
• Conducted outbound calls to assist seniors in enrolling in state and government programs for medical support • Built rapport with clients and provided accurate information aligned with healthcare policies • Maintained compliance and data confidentiality standards
MAJOREL , full_time
Apr 2020 to Mar 2023
• Reviewed, evaluated, and filtered TikTok videos to ensure adherence to platform guidelines • Flagged harmful or inappropriate content to maintain a safe user environment • Worked in a fast-paced digital environment with strict turnaround times
Optum Global Solutions, full_time
Apr 2019 to Jan 2020
• Assisted healthcare professionals in understanding insurance policy coverage • Handled 30–50 inbound calls daily, resolving issues with empathy and accuracy • Documented interactions using CRM tools and maintained high service scores
GENPACT, full_time
Sep 2016 to Aug 2017
• Supported customers with credit card inquiries, disputes, and account management • Handled 50–70 inbound calls per day while adhering to quality assurance protocols