Service Operations Specialist | Virtual Assistant | Customer Success
Philippines
Customer Success & Support Specialist with a decade-long background in delivering high-impact service across e-commerce, healthcare, and gaming sectors. Expert in real-time conflict resolution, KYC compliance, and account management via Zendesk and Gorgias. Adept at balancing technical precision with empathy to improve user retention and operational efficiency in fast-paced, remote environments.
Digicreators LLC, contract
Jan 2021 to Jan 2026
Lead Conversion & Sales: Managed high-volume inbound calls from organic leads, providing immediate service information and converting inquiries into confirmed bookings. ● End-to-End Scheduling: Managed complex calendars for a cleaning agency; booked clients for their preferred dates and optimized daily routes to ensure maximum service coverage. ● Quote & Contract Management: Drafted and dispatched professional service quotes via email, ensuring clear communication of pricing, terms, and scope of work. ● Field Coordination: Acted as the central point of contact for cleaning teams; assigned specific jobs, communicated client requirements, and managed real-time logistics. ● Payment & Billing: Facilitated secure billing and resolved discrepancies via Stripe/ServiceM8 to maintain consistent cash flow. ● Full-Cycle Recruitment: Spearheaded the sourcing, screening, and onboarding of domestic cleaners to meet growing service demands.