Virtual Assistant, Customer Support Administrative Specialist
Batangas
Hi! I’m a dedicated Virtual Assistant with 3 years of customer service experience and a background in HR and administrative support. I specialize in customer support, email and inbox management, data entry, order tracking, and handling client concerns. I’m detail-oriented, adaptable, and committed to providing reliable support while helping businesses stay organized and deliver excellent customer experiences.
I Maid It! Cleaning Services, part_time
Dec 2025 to Oct 2026
Worked as a Virtual Assistant and Administrative Assistant for a cleaning services business, handling client communications, appointment scheduling, quote and invoice management, CRM updates using Jobber, email management, and service follow-ups. Assisted with daily operations, customer inquiries, and coordinating cleaning schedules to ensure smooth business operations and excellent customer service.
E Management Agency, freelance
Feb 2025 to Oct 2026
Worked as a PPV Scheduler at EMA, responsible for scheduling and managing clients’ pay-per-view (PPV) posts across platforms. Ensured timely content publishing, organized posting schedules, and maintained consistency to support client engagement and content performance.
Trafilea, contract
Apr 2024 to Feb 2025
Worked as a Chat Support Representative for Trafilea, an eCommerce and apparel company, assisting customers with order tracking, billing and payment concerns, product inquiries, returns, and delivery issues. Provided timely and professional customer support while ensuring customer satisfaction and a positive shopping experience.
Palace Group of Companies, contract
Jan 2024 to Apr 2024
Worked as an HR Administrative Assistant, supporting recruitment, employee records management, attendance monitoring, document preparation, and general administrative tasks. Assisted with HR operations and coordination to ensure accurate documentation, organized employee information, and smooth day-to-day operations.
Results CX, contract
Jul 2023 to Feb 2024
Worked as a Customer Service Representative at ResultsCX, handling a healthcare voice account. Assisted clients with inquiries, appointment scheduling, billing and insurance concerns, and other healthcare-related issues. Provided professional phone support, resolved customer concerns, and ensured accurate documentation while maintaining a high standard of customer service.