Senior Virtual Assistant
Bohol, Catigbian, Philippines
I bring a solid background in customer service, cold calling, and administrative support, with experience handling high-volume interactions and maintaining accuracy in CRM systems. I am skilled in clear communication, objection handling, lead qualification, and appointment setting, allowing me to convert conversations into actionable results. What sets me apart is my discipline, adaptability, and results-driven mindset. I can follow scripts while keeping a natural and professional tone, and I consistently meet targets through persistence and efficiency. The value I bring to clients is reliability and measurable output—I help generate qualified leads, maintain organized records, and support business growth by ensuring every call and interaction is handled with purpose and professionalism.
Independent Contractor, part_time
Dec 2025 to Feb 2026
I conducted outbound calls as part of political polling campaigns, engaging voters to gather opinions on candidates, public issues, and voting preferences. My role involved following structured scripts, ensuring neutrality, and accurately recording responses in the system. I handled high call volumes daily, maintained professionalism in sensitive conversations, and ensured data accuracy and confidentiality. This experience strengthened my communication skills, active listening, and ability to manage objections while staying compliant with guidelines.
Southpalms MGallery Panglao, contract
Jul 2025 to Jan 2026
I worked at South Palms Resort as a CCTV Operator with exposure to administrative and executive office functions. My role involved monitoring surveillance systems, coordinating with security personnel, and ensuring the safety of guests, staff, and property. I also supported administrative tasks such as report preparation, monitoring departmental activities, and assisting in daily operations. I worked closely with different departments, attended meetings, and helped implement operational strategies to maintain service standards. This experience strengthened my attention to detail, situational awareness, coordination skills, and ability to work in a fast-paced, high-standard environment.
IBEX Global Solutions, full_time
Aug 2024 to Apr 2025
I worked at IBEX as a customer service representative handling a U.S. healthcare account, assisting clients—primarily seniors—with inquiries related to benefits, coverage, billing, and provider networks. I handled high call volumes while maintaining accuracy, empathy, and compliance with company and data privacy standards. I utilized CRM systems to document interactions, resolve concerns efficiently, and ensure a positive customer experience. This role strengthened my communication skills, problem-solving ability, and attention to detail in a fast-paced environment.