Ron J.

HealthCare VA | HIPAA | Insurance Verification Specialist

Cebu

Overview

Hi, I'm RJ! I'm a Virtual Assistant with 5+ years of experience supporting U.S.-based clients in healthcare BPO and lead generation. What makes me stand out is my background at Teleperformance, where I handled 80–100 patient calls daily, processed insurance verifications and denial claims with zero record discrepancy, and ensured full HIPAA compliance — all while maintaining 95%+ customer satisfaction scores. On the sales side, I've generated 150–200 qualified leads monthly, exceeding targets by 15–20%, with 98%+ CRM accuracy across HubSpot and Salesforce. Whether you need someone to manage your inbox and calendar, handle sensitive patient data, or drive your sales pipeline I bring accuracy, reliability, and U.S.-facing communication skills to the table. I'm ready to work with you. Let's connect!

Skills and Tools

• Insurance Verification
• Benefits Verification
• HIPAA Compliance
• EMR/EHR Systems
• Epic
• Claims Submission
• Claims Processing
• Healthcare Administration
• Patient Follow-up
• Prior Authorization
• Claim Denial Management
• Medical Records
• Medical Transcription
• Prescription

Work History

• SK Chairperson / Youth Leader

  Government, full_time

  Dec 2023 to Nov 2026

• Customer Service Representative

  Teleperformance, full_time

  Aug 2021 to Mar 2023