Virtual Assistant | Health Insurance Customer Service Support
Agusan del Sur
I am a dedicated and adaptable professional with hands-on experience in administrative support, customer service, education, and office coordination. Over the past years, I have worked as a Receptionist, Online ESL Teacher, HR Assistant, and Event Staff building strong skills in communication, record management, problem-solving, and client relations. I am proficient in tools like Microsoft Office, Google Workspace, and various communication platforms, allowing me to work efficiently and collaboratively. What sets me apart is my positive attitude, eagerness to learn, and commitment to delivering quality service. Whether handling customer inquiries, organizing office files, or supporting team operations, I bring reliability, attention to detail, and a strong focus on helping others. Willing to start ASAP.
Lift-off, full_time
Jul 2024 to Mar 2026
- Responded promptly to customer inquiries via phone, email, and chat regarding health insurance policies, coverage details, benefits, premiums, and claims procedures. - Assisted clients with policy enrollment, updates, renewals, and changes to personal or plan information. - Maintained a 95%+ customer satisfaction rating by delivering empathetic, clear, and solution-focused support. - Built trust with clients by providing reliable guidance, leading to higher policy retention and positive feedback. - Developed strong working knowledge of health insurance regulations, allowing me to confidently assist with compliance-related questions.