Lead Generation & Sales Support Specialist | Data Entry & Web Research
Bulacan, San Jose del Monte, PH
Detail-oriented Lead Generation and Sales Support Specialist with experience in lead research, prospect list building, data entry, customer support, and outreach. I help businesses identify and organize qualified prospects, maintain accurate data, and support sales and marketing activities. Experienced with web research, lead verification, email outreach, CRM updates, and managing information using tools such as Microsoft Excel, Google Sheets, Zoho CRM, LinkedIn, Apollo.io, and Google Workspace. I am organized, reliable, and comfortable following SOPs, handling repetitive tasks accurately, and communicating professionally with clients and prospects. I’m open to Lead Generation, SDR, Sales Support, Data Entry, and Customer Support opportunities.
Optum Global Solutions Philippines, full_time
Sep 2023 to Apr 2025
Managed high-volume inbound and outbound customer interactions for a healthcare account, providing accurate and professional assistance. Assisted customers with billing, account, referral, and service-related concerns. Coordinated appointment-related requests and communicated with patients, providers, and internal teams. Handled account access concerns, password resets, profile updates, and customer service requests. Created and monitored support tickets, maintained accurate records, and followed company privacy and security procedures. Used Microsoft Outlook, Microsoft Excel, help desk ticketing systems, and other digital tools to document and manage customer interactions. Consistently maintained strong customer satisfaction, quality, accuracy, and productivity performance.
Intelliwork Outsourcing Inc. Phils. – Legazpi, full_time
Jun 2022 to Jun 2023
Researched and identified potential sponsors and business prospects for assigned events. Built targeted prospect lists using online research and business databases. Sourced and contacted approximately 100 sponsor leads per day through email outreach. Sent initial outreach messages, follow-ups, and invitations using standardized templates. Researched and verified prospect information to maintain accurate lead records. Responded to sponsor inquiries and provided relevant information about event opportunities. Scheduled calls with interested and qualified prospects. Followed up and coordinated with interested sponsors throughout the engagement process. Maintained organized prospect information and tracked outreach activities to support team goals.
Innodata – Legazpi, full_time
Jan 2021 to May 2022
Copied, encoded, and organized book and article details using Amazon WorkSpace and assigned production tools. Processed high-volume content accurately while following established formatting, data-entry, and quality requirements. Reviewed encoded information for completeness, consistency, and accuracy before submission. Followed project procedures and productivity targets while maintaining attention to detail. Used computer-based systems to manage assigned work and support timely completion of daily production tasks.
DSWD Listahanan – Legazpi, full_time
Jan 2020 to Sep 2020
Encoded Household Assessment Form (HAF) data into the designated software program. Informed enumerators about encoding problems caused by inconsistent or missing data. Safeguarded project documents, materials, equipment, and information while helping prevent data loss. Encoded up to 120 Household Assessment Forms per day and verified the completeness and consistency of up to 240 household records per day. Maintained the confidentiality and security of documents and information generated by the project.
AMA Computer College Legazpi, full_time
Aug 2018 to Nov 2018
Issued library cards, checked out library materials, received returns, and maintained routine library records. Handled inquiries from students and staff and provided professional assistance. Maintained databases and records to support organized library operations.
C3/CustomerContactChannel, full_time
May 2016 to Aug 2016
Handled customer complaints and assessed customer needs to provide appropriate solutions and maintain satisfaction. Maintained detailed records of customer interactions and account information. Recommended products or services based on customer needs and preferences. Resolved product and service concerns by clarifying issues and providing step-by-step assistance for basic troubleshooting. Processed account activation, upgrades, subscription renewals, and billing-related requests.