Aspiring Virtual Assistan/ E-commerce Specialist/ Customer Support
Philippines
With 4.5 years of experience in E-commerce industry, I’ve mastered the balance of being both a technical problem-solver and a friendly voice for customers. What truly makes me stand out is my "ownership" mindset. I look for ways to make the whole process smoother and more profitable. Whether I’m turning a frustrated customer into a loyal fan or ensuring every line of data is 100% accurate, my goal is always to save you time and protect your brand's reputation. I provide the peace of mind that comes with hiring an "A-player" who can work independently, hit targets without being micromanaged, and genuinely cares about your business's growth.
IntouchCX, full_time
Jul 2025 to Dec 2025
Quip is a dental care company that offers stylish electric toothbrushes, refillable floss, mouthwash, and water flossers. We help customers with product troubleshooting, managing subscriptions, handling orders, processing refunds, and arranging reshipments. Our goal is to ensure orders stay on track, retaining customers while providing reliable support to every customer.
IntouchCX, full_time
Jun 2022 to Jul 2025
Helping merchants create and develop websites for their businesses while providing comprehensive administrative and customer support. It includes reviewing website analytics to evaluate performance and offering strategic recommendations to boost sales, improve conversion rates, and enhance search engine optimization. In addition, my role guides merchants on effectively selling their products through social media platforms, helping them expand their online presence and increase overall revenue.
Qualfon, full_time
Mar 2021 to Apr 2022
My role involves assisting customers and shoppers by addressing order issues, answering questions, and resolving concerns related to deliveries, payments, substitutions, and app usage. With great clear communication, problem-solving skills, and empathy to ensure a smooth shopping and delivery experience while maintaining customer satisfaction and trust in the platform.