Experienced Executive Operations Virtual Assistant | Construction Firm
Davao del Sur
ποΈ π§ππ ππππππ‘ ππ’π¦π§ π’π ππ’ππ‘π ππ©ππ₯π¬π§πππ‘π π¬π’π¨π₯π¦πππ ππ¦ π ππ’π‘π¦π§π₯π¨ππ§ππ’π‘ πππ₯π πππ’? You are putting in more hours than anyone else on the payroll. But how much of that energy goes to scaling your construction business, and how much goes to keeping active projects from falling apart? After years of supporting construction CEOs and founders, I've seen it again and again: the small, back-office things quietly take over the big things. The permit follow-ups. The vendor coordination. The loose ends between the job site and the office that no one else picks up. None of it feels urgent compared to an active pour or a materials delay, but together it pulls you away from leading and growing your business. Being busy isn't the problem. Carrying everything alone is. β¨ The right support gives you back your time, your focus, and your peace of mind. It ensures that while your crews are building the physical structures, your daily operations are running smoothly behind the scenes. I'm an Executive Operations Virtual Assistant specializing in the construction industry, ready to step in as your dedicated right-hand partner. I manage your high-level administration, including: ποΈ Inbox and calendar management π» CRM updates π Subcontractor communications π Document control If you're ready to stop doing it all yourself and want to build a solid operational foundation, letβs connect! π©
Home Improvement of North Texas, full_time
Dec 2025 to Aug 2026
β’ Directed day-to-day service coordination and administrative operations for residential remodeling and property preservation projects across North Texas, actively tracking and updating work orders in Jobber and Connecteam. β’ Orchestrated real-time dispatching and weekly schedules for field technicians and specialty trade contractors, eliminating scheduling delays and improving on-time project completion by over 25%. β’ Managed project estimates, vendor bid requests, material procurement logs, and client invoices; collaborated closely with executive leadership to review job margins and ensure zero billing slippage. β’ Served as primary liaison for homeowners, property managers, city inspectors, and HOA boards, processing up to 50+ weekly work orders and urgent repair requests while maintaining a 98% positive client feedback score.
Aspen Tree Service, full_time
Nov 2024 to Nov 2025
β’ Spearheaded field service coordination, customer intake, and digital work tracking utilizing ArboStar and eventually transitioning to Arborgold, administering full-cycle tree care and property maintenance operations. β’ Managed customer communication pipelines for estimates, hazard assessments, and tree health checkups, optimizing daily crew routes and boosting quote-to-job booking conversion by 22%. β’ Standardized digital work completion records, safety documentation, and customer work orders, facilitating seamless communication between field supervisors and office billing. β’ Supported client retention campaigns and seasonal communications, executing monthly educational newsletters and follow-ups to drive repeat residential and commercial contracts.
Home Improvement of North Texas, full_time
May 2023 to Sep 2024
β’ Provided high-level operational support to the CEO, managing executive scheduling, subcontractor communications, and property preservation contract administration. β’ Coordinated tenant and resident repair tickets, scheduled site visits and municipal inspections, and maintained comprehensive portal updates across multiple property management systems. β’ Resolved contractor disputes, job bottlenecks, and service inquiries proactively, establishing documented SOPs that reduced client response turnaround times from 24 hours to under 2 hours.
Poplar Homes, contract
Jan 2023 to Mar 2023
β’ Resolved complex owner and resident inquiries regarding residential maintenance requests, leasing terms, and property operations. β’ Guided property owners and tenants through portal navigation, maintenance tracking, and account management to streamline self-service workflows.
Awesome OS, full_time
Oct 2021 to Nov 2022
β’ Handled non-voice, high-volume customer orders, modifications, and logistics tracking under strict quality and SLA benchmarks. β’ Maintained accurate Shopify data entry, inventory verifications, and order fulfillment updates for US e-commerce customers.
iQor, full_time
Jul 2020 to Sep 2021
β’ Resolved complex customer inquiries regarding multi-item orders, delivery logistics, refunds, and account security in a fast-paced environment. β’ Consistently achieved target first-contact resolution (FCR) and customer satisfaction scores while adhering to rigorous corporate service level agreements.
Sutherland Global Services, full_time
Aug 2018 to Apr 2020
β’ Managed detailed account reconciliations, billing dispute resolutions, balance adjustments, and customer sales inquiries. β’ Recognized as Wireless Champion and Top-Performing Agent for outstanding billing accuracy, customer retention, and sales performance.