Gerald A.

REMOTE CUSTOMER SERVICE | TECHNICAL SALES SUPPORT | TELESALES

Cebu, Cebu City, Philippines

Overview

• Providing timely and effective customer service and technical support • Troubleshooting issues and identifying practical solutions • Supporting sales, telesales, and telemarketing activities • Managing administrative tasks, records, schedules, and customer communications • Prioritizing multiple responsibilities in fast-paced environments • Communicating clearly and professionally with customers, clients, and colleagues

Skills and Tools

• Customer Support
• Phone Support
• Email Support
• Call Center Operations
• Technical Support
• Customer Retention
• BPO Operations
• Customer Success
• CloudTalk
• CSAT Surveys
• Remote Support

Work History

• Telesales / Telemarketer

  Microsourcing Philippines, full_time

  Feb 2026 to Present

  Conduct outbound calls to users of a money transfer/remittance application

• Technical & Sales Support

  Concentrix Philippines, full_time

  Jun 2020 to Feb 2026

  Technical and Sales Support conduct inbound and outbound calls for Printer Business

• Customer Service

  FIS Global Solutions, full_time

  Oct 2018 to Mar 2021

  Provided inbound customer support for U.S. banking clients by phone.

• Customer Service

  TechMahindra Philippines, full_time

  Nov 2017 to Oct 2018

  Inbound call for Retail Store Company