Customer Service Representative
Benguet
Highly organized and detail-oriented Virtual Assistant with over 8 years of experience in customer service, administrative support, CRM management, lead follow-up, appointment scheduling, and client communications. Skilled in managing multiple tasks, maintaining accurate records, coordinating with clients, and providing exceptional customer support through phone, email, and chat. Proficient in CRM systems, Microsoft Office, Google Workspace, and remote collaboration tools. Recognized for being dependable, resourceful, and committed to delivering excellent service.
Wipro, full_time
Jan 2026 to May 2026
Responsible for managing overdue accounts, securing payments, providing payment options and maintaining professional relationship with customers to support the financial health of an organization.
VXI, full_time
May 2022 to Dec 2025
Assisted customers in retaining their services by identifying their needs and presenting cost-saving solutions. Recommended alternative plans and promotions to improve customer satisfaction and retention Resolved billing concerns, account inquiries, and service issues while maintaining high customer satisfaction. Documented customer interactions accurately within the company CRM.
Nursdeck, part_time
Mar 2021 to Dec 2021
Assisted new users throughout the onboarding process, ensuring successful account setup. Communicated with users through email and messaging platforms to provide support and answer questions. Qualified candidates and coordinated submissions with account managers. Managed daily social media content to increase engagement and brand awareness. Encouraged user participation through referral programs and community engagement initiatives.
REVA Global LLC, freelance
Feb 2021 to Oct 2021
Managed client information and maintained accurate CRM records. Updated CRM with emails, phone conversations, and client documentation. Scheduled appointments and followed up with prospective clients. Assisted with website updates and social media management. Performed administrative support including data entry and document organization. Coordinated client communications while ensuring timely follow-ups.