Melanie G.

Technical and Customer Support Specialist | E-commerce

Philippines

Overview

I have over 10 years of combined experience in executive assistance, customer service, technical support, quality assurance, and team leadership skills. I’m comfortable working remotely and using tools such as Salesforce, Zendesk, Shopify, Asana, Jira, Trello, and other CRM and project management platforms. I’m organized, detail-oriented, and always willing to learn new systems

Skills and Tools

• Customer Retention
• Customer Support
• Technical Support
• Quality Assurance
• Phone Support
• Chat Support
• Email Support
• Zendesk
• Shopify
• Asana
• Jira
• Trello
• Salesforce
• CRM Management

Work History

• Web QA / QA Tester

  Streamline LLC, full_time

  Dec 2024 to Dec 2025

  Test product websites to ensure they work correctly across different browsers and devices (Desktop and Mobile) Test website functionality, links, forms, and navigation Identify, document, and report bugs or issues clearly Verify that fixes work after bugs are resolved (re-testing)

• Technical Support Representative

  My Internet Support, part_time

  Nov 2020 to Dec 2024

  Troubleshoot issues on internet connectivity, both hardware and software. Manages customers' accounts Answering Questions for Billing

• Junior Supervisor

  Streamline LLC, full_time

  Dec 2019 to Dec 2025

  Oversees the call queue and manages the Customer Service Team. Manages the training for the newly hired customer service representatives. Monitors the Quality Assurance of most calls of the Customer Service Team. Moderates Social Media Platforms