Reliable General VA | Streamlining Operations Reclaiming Your Time
Philippines
Highly organized and proactive professional transitioning into Virtual Assistance, bringing 10 years of experience in Customer Service. I excel at managing competing priorities, clear communication, and digital organization. My background has equipped me with a 'figure-it-out' mindset and the ability to handle high-pressure tasks with accuracy. I am dedicated to providing seamless administrative support so business owners can focus on growth.
American Express, full_time
Sep 2019 to Dec 2025
Currently supporting the Canada market - handling inquiries about bill, payment, a bit of upselling and technical support. Handled The Netherlands and US markets as well, doing the same tasks as the Canada market. Became part of the collections team during the pandemic period to assist our colleagues from India - assisting them in collecting payments from card members.
Sprint - Teleperformance, full_time
Sep 2017 to Apr 2019
Assists customer service representatives when they have questions or escalations. Handles and manages the team when the team leader is not available. Sends end of day report of all the escalations taken for the whole day. Analyzes call and survey drivers.