Customer Support
Laguna
I am customer-focused professional with experience in remote customer support, reservation sales, and healthcare assistance. Skills in handling inbound and outbound calls, resolving customer concerns, and ensuring a positive customer experience. Known for clear communication, patience, and problem-solving abilities, with a strong commitment to customer satisfaction, accuracy, and service excellence in fast-paced environment.
Complete Medical Solutions Inc., llc., full_time
Aug 2024 to Jul 2026
Assisting patients on readings (BP, glucose, and weight), troubleshooting of the device, appointment scheduling, and insurance verification.
IHG Hotels & Resorts, full_time
Mar 2023 to Jun 2024
Assisted guests with with booking, modifying, and cancelling reservations. Resolved customer issues and complaints professionally to ensure satisfaction.
Teleperformance, full_time
Mar 2022 to Jan 2023
Assisted members on their insurance coverage.