All-Around VA | Admin, Customer Service, Marketing Creative
Metro Manila
I am a proactive and results-driven Virtual Assistant dedicated to helping busy entrepreneurs and business owners reclaim their time, streamline their operations, and focus on growing and scaling their businesses. With experience in customer service, administrative support, marketing, and creative and technical tasks, I bring a versatile skill set and a solution-oriented mindset to every client relationship. I take pride in being dependable, detail-oriented, and adaptable—quickly learning new tools, understanding business processes, and finding efficient ways to get things done. I believe that a great Virtual Assistant does more than simply complete tasks. I aim to become a trusted partner who brings organization, consistency, and reliable support behind the scenes so my clients can focus on high-level priorities and business growth. I value professionalism, clear communication, integrity, and delivering high-quality work. I believe in serving God through serving others, and I bring that mindset into my work by serving each client with excellence, care, and a genuine commitment to helping their business succeed. My goal is simple: to provide valuable support that saves time, creates efficiency, and helps businesses move forward with confidence.
Kristen Dorion (Confidence & Clarity Coach), part_time
Sep 2020 to Nov 2024
- Designed, created, and scheduled engaging content for Facebook and Instagram. - Managed multiple social media platforms while maintaining consistent brand messaging. - Engaged with audiences through timely responses to comments and messages. - Optimized posting schedules using analytics to improve visibility and engagement. - Built relationships with potential clients through personalized follow-ups and communication.
Jennifer Tarango (Low-Impact/Modified Fitness Coach), full_time
Jul 2020 to Aug 2026
- Created and edited videos for Facebook, Instagram Reels, and YouTube workout content. - Managed Facebook and Instagram accounts to increase brand visibility, engagement, and audience growth. - Assisted in creating compelling social media posts, newsletters, and marketing materials to support brand outreach. - Optimized content and posting schedules using platform analytics and social media trends. - Built and maintained an engaged online community through interactive content and timely audience responses.
Candice Carter (Heart & Soul Sales), part_time
Jul 2020 to Dec 2022
- Built prospect lists of potential new customers through research and identification of business opportunities. - Developed successful social media marketing strategies to generate new leads and expand brand visibility. - Set up appointments with interested customers according to schedule availability. - Generated leads and established relationships with potential customers through social media messaging. - Documented potential client interactions and transactions, maintaining accurate records of all dealings.
Elva Li (Luxury Brand Creative Director, Coach and Speaker), internship
May 2020 to Aug 2020
- Created engaging designs and content for elvali.luxurycoach on Instagram, enhancing brand presence. - Managed social media platforms and provided technical support to resolve user issues. - Edited and formatted email marketing templates and guides to ensure clarity and usability. - Squarespace website design assistant - Scheduled and proofread blog content for Elva Li’s website. - Assisted in building the Centre for GI Health’s website to enhance online presence. - Facilitated the migration of the Chinese Museum’s website from WordPress to Squarespace.
ARL Collect, Alorica Ph., full_time
Jun 2017 to Feb 2020
- Made sure that the agents complied with the business’s compliance and privacy policies. - Facilitated calibrations to analyze trends and evaluate agent performance. - Evaluated call handling to ensure adherence to standards and gave constructive feedback to help the agents improve their calls. - Collaborated with cross-functional teams to identify and resolve quality issues efficiently. - Trained new team members on quality assurance processes and best practices. - Maintained up-to-date knowledge of the industry’s best practices, incorporating relevant techniques into daily tasks for optimal results.
Sprint Collections, Alorica Ph., full_time
Mar 2014 to Jun 2017
- Developed effective relationships with all call center departments through clear verbal and written communication. - Made sure that customers had good credit standing. - De-escalated and resolved customer complaints with punctual, polite, and professional service. - Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.