Philip C.

Customer Service Team Lead| Excel Coaching Data Entry

Iloilo

Overview

I thrive on feedback and learning. I can work with minimal to no supervision once goals are set. I started a campaign in BPO setting as a start up Team Lead with minimal supervision and built the standards for the campaign satisfying the clients.

Skills and Tools

• Customer Support
• Phone Support
• Chat Support
• Email Support
• Complaint Resolution
• Call Center Operations
• Technical Support
• BPO Operations

Work History

• Team Lead

  Sagility, full_time

  Aug 2021 to Sep 2024

  Manage and maintain KPIs Coaching for agents Drafting and analyzing reports Leading weekly and monthly client meetings Coordinating with multiple departments to ensure work stays up to standard

• Customer Service Representative

  Sagility, full_time

  Nov 2018 to Jul 2021

  Take in inbound calls Basic troubleshooting Deescalate customer concerns Scheduling Dispatch and tracking Claims processing

• Project in charge

  Heptabuild Construction, full_time

  Jun 2017 to Jul 2018

  Manage workflow and workers Meeting with clients Securing work materials Hiring