Customer Support, Virtual Assistant Reliable Remote Support
Misamis Oriental
I have over 7 years of experience in customer support, data handling, documentation, and remote work. I have experience checking and updating information, maintaining records, handling customer details, and working with spreadsheets and company systems. I am comfortable with repetitive tasks and high volumes of work while paying close attention to details. I have worked with Excel, Google Sheets, Google Workspace, Microsoft Office, Oracle Cloud, CRM and ticketing systems, and PDF tools. In my previous roles, I handled confidential information, updated records, processed documentation, and followed company procedures. I work well independently and make sure I understand the instructions before starting a task. If something is unclear, I ask rather than make assumptions. I am looking for long term freelance work where I can provide reliable support and help clients keep their information and daily tasks organized.
Planet Art, full_time
Oct 2025 to Dec 2025
Provided customer support through phone, email, and other communication channels, assisting customers with orders, products, payments, and account-related concerns. Handled approximately 60 customer calls per day while maintaining professional and customer-focused communication. Assisted customers with order status, shipping and delivery concerns, product issues, refunds, replacements, and other order-related requests. Investigated customer concerns by reviewing account and order information and provided appropriate solutions based on company policies. Managed multiple customer inquiries efficiently while maintaining accuracy and meeting service expectations. Documented customer interactions, issues, and resolutions accurately in the appropriate systems. Escalated complex or unresolved concerns to the appropriate team when additional assistance was required. Protected customer information and followed company procedures when handling confidential account and payment-related data. Maintained a positive and professional customer experience, helping resolve concerns efficiently and reducing customer frustration.