Xero-Certified Bookkeeper | AP/AR Bank Reconciliation Specialist
Nueva Ecija
I help businesses stay financially organized through accurate bookkeeping, reconciliation support, and efficient back-office operations using Xero and cloud-based systems. I’m a detail-oriented Xero-certified Bookkeeper and Accounts Support professional with experience in financial documentation, reconciliation support, billing, customer account management, and administrative operations. My background includes supporting US-based bookkeeping workflows using QuickBooks Online, along with hands-on Xero training in bank reconciliation, accounts payable/receivable, invoice processing, journal entries, and financial reporting. Beyond bookkeeping, I bring strong operational and client support experience from fast-paced customer service and quality analysis roles, where accuracy, organization, and problem-solving were critical. I also managed the day-to-day operations of an e-commerce business, handling cash flow monitoring, supplier coordination, payroll support, sales tracking, and financial record maintenance. What sets me apart is my ability to combine financial accuracy with strong communication and process management skills. I’m highly adaptable, tech-savvy, and committed to helping businesses maintain organized financial records, improve workflow efficiency, and support smooth day-to-day operations in a remote environment.
CallNovo PH, full_time
Nov 2025 to Present
Reviewed customer interactions across calls, chats, and emails to ensure service quality and compliance Maintained accurate reporting of customer issues, trends, and resolution performance Supported process improvements by identifying recurring customer concerns and workflow gaps
CallNovo PH, full_time
Jul 2025 to Nov 2025
Managed customer inquiries related to deliveries, order tracking, and logistics concerns Maintained accurate CRM documentation and coordinated with operations teams for issue resolution Supported customer retention through timely follow-ups and problem resolution
VXI Clark, full_time
Jan 2025 to Jun 2025
Assisted customers with billing concerns, account management, and technical troubleshooting Maintained accurate customer records while meeting service and efficiency metrics Provided professional customer support in a fast-paced telecom environment
Telus International, full_time
Jan 2024 to Dec 2024
Handled billing-related inquiries, account adjustments, and customer account documentation Maintained accurate CRM records and ensured compliance with company procedures and reporting standards Assisted in resolving account discrepancies while ensuring data accuracy and customer satisfaction Supported customer retention through effective account handling and problem resolution
IBEX Alabang, part_time
Oct 2023 to Dec 2023
Processed customer account updates, returns, refunds, and transaction-related concerns Maintained accurate documentation and ensured proper recording of customer interactions Supported daily operations through organized recordkeeping and customer assistance
Valor Global Inc., contract
Mar 2023 to Aug 2026
Documented customer cases, escalations, and service records accurately within CRM systems Assisted customers with account-related concerns and technical troubleshooting support Maintained organized records and ensured timely updates for issue resolution tracking
JD La Coleccion, full_time
Jan 2022 to Dec 2023
Managed bookkeeping-related tasks including accounts payable/receivable, payroll tracking, inventory monitoring, and supplier payments Maintained sales records, cash flow monitoring, expense tracking, and operational reporting for an online business Oversaw order processing, invoice coordination, and customer transaction documentation through TikTok Shop and online selling platforms Coordinated purchasing, supplier communication, and workflow improvements with co-owners