Virtual Assistant | Admin Support | DM Outreach Appointment Setting
Sorsogon
I’m a Virtual Assistant with hands-on experience in administrative support, DM outreach, lead management, appointment scheduling, data entry, research, and client communication. As a DM Outreach Specialist for an online fitness coach, I researched potential prospects, initiated and managed conversations through Instagram and Meta Business Suite, followed up with leads, qualified interested prospects, and assisted with appointment scheduling. I also created a Google Sheets lead tracker to organize prospect details, responses, follow-up dates, appointment status, and next actions, while using Trello to manage outreach tasks and maintain consistent follow-through. I also have 1 year and 3 months of experience as a Hybrid Administrative Assistant, where I coordinated schedules and meetings, maintained spreadsheets and records, prepared documents, communicated with clients and stakeholders, conducted research, and tracked deadlines and follow-ups. I’m comfortable using Google Workspace, Microsoft Office, Google Sheets, Trello, Calendly, Canva, Instagram, Meta Business Suite, Zoom, and other online productivity tools. I also enjoy exploring and learning new software, which helps me adapt quickly to different client systems and workflows. I can support clients with administrative tasks, lead generation and outreach, appointment scheduling, data entry, research, calendar coordination, follow-ups, spreadsheet management, and digital organization. I value clear communication, accurate work, organized systems, and consistent follow-through. My goal is to make day-to-day operations easier for the people I support so they can spend more time focusing on their clients and business priorities.
Bulusan Municipal Environment and Naturak Resources Office, contract
May 2024 to Jul 2025
• Encoded, updated, and cross-checked office data in Microsoft Excel and Google Sheets, maintaining an estimated 95%+ accuracy across assigned data-entry and recordkeeping tasks. • Reviewed 100% of assigned client documents and requirements before processing, identifying missing or inconsistent information and referring concerns for clarification. • Tracked pending applications, documents, and client requirements, completing approximately 90%+ of assigned follow-ups within the expected timeframe. • Organized and maintained physical and digital records, keeping approximately 95% of assigned files properly categorized and accessible for efficient retrieval. • Handled 100% of assigned front-desk transactions professionally, responding to basic inquiries, checking submitted requirements, and routing concerns to appropriate personnel. • Supported semestral hiring and contract renewals, reviewing personnel requirements, identifying missing documents, and preparing assigned records for processing. • Prepared reports, correspondence, forms, and administrative documents using Microsoft Office and Google Workspace, ensuring information was reviewed before submission. • Coordinated meetings, schedules, office activities, and follow-ups, while introducing Calendly as an alternative scheduling tool to help minimize availability conflicts. • Maintained confidentiality when handling client and personnel information, following established procedures for sensitive records and communications. • Balanced hybrid administrative responsibilities with university studies by prioritizing time-sensitive tasks, meeting required deadlines, and adjusting quickly when office priorities changed.