Appointment setter/cold caller/ CSR-dispatch
Leyte
I bring hands-on experience in appointment setting and lead qualification across both in real estate and healthcare industries. In real estate, I qualified leads, scheduled appointments for realtors and brokers, and managed calendars. In healthcare, I conducted outreach to hospice and home health agencies, connecting them with our CEO for staffing and marketing services. Most recently, my role has expanded to include scheduling, dispatching, customer communication, and marketing outreach—responsibilities that have made me comfortable managing multiple tasks while staying organized and providing excellent customer service. I'm experienced in speaking with decision-makers, building rapport quickly, following up consistently, and turning qualified leads into successful appointments.
Service Linx, full_time
May 2025 to Jun 2026
Provided customer support through inbound and outbound calls, emails, and text messages, addressing inquiries and service requests promptly. Coordinated daily service schedules and dispatch operations, ensuring technicians were assigned efficiently and appointments were updated accurately. Processed customer payments, maintained detailed customer and account records, and documented all interactions in the company database. Worked closely with customers and field technicians to ensure timely communication, smooth scheduling, and high-quality service.
Daily Dials, full_time
Feb 2023 to May 2025
Qualified potential leads through outbound calls and accurately collected, verified, and entered customer information into the company database. Scheduled introductory appointments between qualified prospects and licensed realtors while maintaining organized calendars and appointment records. Updated lead statuses, documented client interactions, and tracked appointment outcomes to ensure accurate reporting and follow-up. Conducted online research to gather realtor reviews and business information in support of marketing and outreach initiatives.