Customer Service Specialist | Remote Support Operations
Iloilo
I am a customer service professional with experience supporting customers, resolving concerns, and maintaining positive client interactions in fast-paced environments. I specialize in providing reliable support through clear communication, problem-solving, and attention to detail. My experience includes handling customer inquiries, managing conversations across different channels, documenting cases, following processes, and ensuring customers receive efficient and empathetic assistance. I have also gained experience in content moderation, where I developed strong skills in accuracy, decision-making, and working with guidelines and systems. I am adaptable, organized, and comfortable working remotely with different teams and tools. I take pride in being dependable, learning quickly, and finding solutions to challenges while maintaining a customer-first mindset. What sets me apart is my ability to combine empathy with efficiency — understanding people’s needs while ensuring tasks are completed accurately and professionally. I am committed to helping businesses improve customer experiences, streamline support operations, and build stronger relationships with their clients.
Pulse Digital LLC, full_time
Apr 2025 to Jun 2026
Conducted outbound calls for debt consolidation campaigns. Qualified leads and explained program benefits. Managed customer information using CRM systems.
iQor Philippines, full_time
Oct 2023 to Apr 2025
Assisted customers with billing, technical support, and account concerns. Resolved issues while promoting products and services. Maintained customer satisfaction and performance goals.
Ttec Philipppines, full_time
Mar 2023 to Oct 2023
Provided technical support for mobile devices and connectivity issues. Guided customers through troubleshooting steps. Documented cases and handled customer concerns professionally.
Conectys, full_time
Apr 2020 to Mar 2023
Reviewed user-generated TikTok content to ensure compliance with community guidelines and platform policies. Evaluated videos, images, text, and other content for accuracy and policy adherence, making consistent moderation decisions while maintaining high quality and productivity standards. Documented review outcomes, escalated complex or high-risk cases when necessary, and contributed to creating a safe and positive user experience by enforcing content policies fairly and consistently.