CUSTOMER OPERATIONS PROFESSIONAL
Davao del Sur
Results-driven Customer Operations and Support Manager with extensive experience across customer support, technical troubleshooting, appointment setting, e-commerce management, and team leadership. Proven track record of guiding high-performing teams, improving operational workflows, and consistently delivering exceptional support across top-tier platforms.
Full Potential Solutions Inc., full_time
Mar 2023 to Present
• Delivered top-tier customer resolution, ensuring high customer satisfaction scores and efficient query handling. • Managed escalations, monitored queue performance, and supported team supervisors in maintaining seamless daily operations • Lead, mentor, and oversee customer support specialists and management teams to consistently achieve operational KPIs and service standards. • Optimize workflow performance, conduct performance evaluations, and implement strategic leadership coaching
Proficient Supply AMZ Automation, full_time
Feb 2021 to Feb 2022
Provide customer service support for the partners/clients of the company who wants to sell on Amazon. Also provided support for their Walmart stores.
Sunken Stone Inc., full_time
Aug 2017 to Jan 2021
Overall customer service support for Amazon customers (in and out of Amazon seller central) and for the partnered FBA and FBM brands. Plus, handled eBay customer service.
VXI Global Holdings Inc., full_time
Oct 2011 to Mar 2015
Diagnosed and resolved complex technical issues, guiding customers through step-by-step troubleshooting procedures.
Concentrix, full_time
Dec 2008 to Jun 2011
Assisted end-users with product queries, account management, and effective problem resolution.