VOB and Intake Specialist / Technical Support
Cebu
In my recent roles, I’ve handled US healthcare operations—ranging from patient intake and Verification of Benefits to DME order confirmations and patient communication. I have approximately 2.5 years of experience using CRM platforms, including Zoho and Salesforce, and approximately 1.5 years of experience using practice management systems, including Brightree and Segue Health. Through my healthcare and administrative work, I have gained experience supporting patient-related workflows, handling information accurately, and coordinating requests efficiently.
Strategic Office Support, full_time
Jun 2025 to Present
My day-to-day work heavily involves conducting detailed Verification of Benefits—or VOB—across various insurance structures like Medicare, Medicaid, and private payers. Because of this, I am very comfortable navigating a wide variety of different insurance payer portals and industry software—including Brightree—to verify coverage, check order statuses, and process patient information efficiently. I also handle patient intake and ensure every detail is accurately documented to keep operations running smoothly.
Blink Home Security, full_time
Nov 2022 to Mar 2025
Provide 24/7 technical support via phone and email for Blink Home Security, troubleshooting hardware and connectivity issues while conducting secure account verification and PII validation for account recovery