Medical Billing (Commercial Insurance RCM) l Email Support
Cebu
I'm Ma. Theresa Carandang, and I bring strong expertise in commercial insurance billing within revenue cycle management. Over the years, I’ve gained hands‑on experience ensuring claims are coded accurately, processed smoothly, and reimbursed on time. I also bring a background in customer service through email support, where empathy and clear communication have been key to supporting clients and teams. I’m passionate about improving processes, sharing knowledge, and continuing to grow in both billing and service excellence.
RYZE Superfoods, full_time
May 2023 to Sep 2026
Handled customer inquiries via email, resolving billing, subscription, and order concerns with empathy and accuracy. Provided clear product information, addressed shipping issues, and escalated complex cases when needed to ensure timely resolution and customer satisfaction.
Optum Global Solutions Inc., full_time
Jul 2019 to Jun 2023
Responsible for managing the full billing cycle for commercial insurance claims, ensuring accuracy, compliance, and timely reimbursement. Duties include preparing and submitting invoices using CPR+, reviewing payer instructions to confirm correct use of codes, modifiers, and billing requirements, and resolving claim rejections through ZIRMED. Conducted audits to maintain data integrity and compliance with regulatory standards. Collaborated with team members by answering inquiries, supporting requests, and providing guidance on billing procedures.