Healthcare Support / Patient Care Coordinator
Pangasinan
With 4 years of customer service and healthcare support experience, I have developed strong skills in patient communication, appointment coordination, insurance verification, and medical record documentation. Throughout my career, I have served as a primary contact for patients, guided them and ensured timely resolution of concerns by escalating issues to providers when necessary. My background includes handling inbound and outbound calls from U.S. clients and patients, delivering empathetic and professional communication, and maintaining compliance with confidentiality standards.
C3/Everise, Philippines, full_time
Sep 2024 to Jul 2025
Conducted outreach to patients, providers, and insurers to confirm coverage for specialty medications and infusion services. Secured insurance authorizations to validate treatment eligibility. Processed pharmacy claims and facilitated enrollment in copay assistance programs. Maintained accurate patient records by updating demographics, medical history, and insurance details. Preserved patient privacy through strict adherence to HIPAA standards. Entered case notes and interaction details promptly to ensure reliable documentation. Delivered consistent, high‐quality support in a demanding healthcare environment.
Allsectech Manila, Inc., Philippines, full_time
Aug 2023 to Feb 2024
Handled patient communications through inbound and outbound channels with professionalism and empathy. Managed referrals, authorizations, and scheduling with precision and timely follow‐through. Verified insurance details and processed billing inquiries to ensure accuracy. Updated and maintained patient records, contact information, and documentation in compliance with HIPAA. Supported healthcare teams by coordinating administrative tasks and ensuring smooth workflow. Delivered clear, compassionate assistance to patients and providers in a fast‐paced environment.
C3/Everise, Philippines, full_time
Aug 2021 to Feb 2023
Addressed patient inquiries on claims, coverage, eligibility, and prior authorizations with clarity and professionalism. Guided patients in accessing appropriate providers, specialists, and facilities aligned with treatment needs. Processed premium payments and ensured accurate account updates across systems. Investigated and resolved patient concerns with empathy, ensuring timely solutions. Safeguarded sensitive medical information in strict adherence to HIPAA standards. Recorded all patient interactions promptly to maintain reliable documentation. Delivered consistent, high‐quality service in a dynamic healthcare environment.
The Results Companies, Philippines, full_time
Mar 2019 to Mar 2020
Managed provider communications to confirm claim status, authorizations, benefits, and eligibility. Clarified health plan coverage and patient eligibility with accuracy and professionalism. Ensured strict compliance with HIPAA by safeguarding sensitive medical information. Addressed provider concerns and case issues with efficiency and empathy. Recorded interactions and updated records promptly to maintain reliable documentation. Upheld service quality and compliance standards across all communications.