Customer Service Representative | Chat Support
Metro Manila
I am a seasoned Customer Service and Risk professional with over 6 years of experience in high-volume, tech-driven environments, including Uber Center of Excellence and Telus International. Expert in fraud investigation, account security, and client support, I possess a unique blend of empathy and sharp analytical skills to protect users and enhance brand loyalty.
Uber Center Of Excellence, full_time
Jun 2022 to Apr 2026
Analizing the account of the users. Investigates suspicious activity on drivers and riders account. Make sure that the is secure from fraudsters and account take holders.
Telus International, full_time
Jul 2021 to Jun 2022
• Taking calls and solving the issue of the drivers.
Inspiro Relia, full_time
Jun 2020 to Jul 2021
• Taking calls and resolving the concern of the sellers and buyers.