Customer Support Specialist | Virtual Assistant
Bohol
I have over four years of experience in the BPO industry, currently working as a Financial Customer Support Specialist at IBEX Bohol. My experience includes handling customer inquiries through phone, email, and chat, assisting with account recovery, payment and transaction concerns, identity verification, account security, and technical troubleshooting. I also have experience as a Subject Matter Expert (SME), where I assist with escalated cases, coach agents, support new team members, and help improve customer service performance and quality. In addition to my BPO background, I have experience in event coordination and corporate event management, including client and supplier communication, scheduling, logistics, timeline management, and event execution. These responsibilities have strengthened my organizational, communication, problem-solving, and multitasking skills. I am proficient in tools such as Salesforce, Google Workspace, Talkdesk, and Amazon Connect, and I am comfortable learning new systems and adapting to different work environments. I consider myself reliable, detail-oriented, adaptable, and committed to providing quality work.