Healthcare Concierge
Negros Oriental
I'm a dedicated customer service professional with experience supporting U.S. healthcare accounts and assisting patients with professionalism, empathy, and care. I have strong communication skills and am comfortable handling phone calls, answering patient inquiries, scheduling appointments, and ensuring a positive experience from the first point of contact. I'm highly organized, detail-oriented, and able to manage multiple tasks in a fast-paced environment while maintaining accuracy and confidentiality. I'm a quick learner who adapts easily to new systems and processes, and I enjoy helping patients feel welcomed, informed, and supported. What sets me apart is my genuine commitment to excellent service, reliability, and strong work ethic. I take pride in creating a positive experience for every patient and would be excited to contribute to your dental practice as a dependable and compassionate Dental Receptionist.
Qualfon Philippines – Horizon Blue Cross Blue Shield, full_time
Oct 2025 to Jan 2026
Assisted Medicare members through inbound phone calls regarding benefits, claims, eligibility, and policy information. Documented member interactions accurately while maintaining HIPAA compliance. Resolved healthcare inquiries using multiple internal systems and CRM platforms. Provided professional customer service while managing high call volumes. Escalated complex healthcare concerns appropriately.
Qualfon Philippines – HealthJoy, full_time
Feb 2022 to Oct 2025
Assisted members through phone, email, and chat regarding healthcare providers, insurance benefits, and available medical, dental, and mental health services services. Coordinated with physician or dental offices, hospitals, and healthcare facilities to verify provider information and appointment availability. Helped patients locate in-network physicians, dentists, specialists, hospitals, and medical facilities. Reviewed documentation and updated patient account information accurately. Managed multiple communication channels while delivering exceptional customer service. Maintained detailed documentation and protected confidential healthcare information in compliance with HIPAA.