Admin | Email Support Specialist | General VA
Negros Oriental
One of my biggest strengths is my ability to stay organized and consistent, even when managing repetitive or high-volume tasks. I’m someone who takes initiative, adapts quickly to new systems, and works well independently while still being a strong team player. What sets me apart is my combination of professionalism, strong communication skills, and commitment to quality. I don’t just focus on completing tasks—I focus on making sure work is accurate, efficient, and handled with care. I’m passionate about supporting teams behind the scenes and helping operations run smoothly, and I’d love the opportunity to bring that value to your business.
ECEnterprises Group Manila Inc., full_time
Jan 2023 to Apr 2026
Managed high-volume customer inquiries via email, chat, and phone, ensuring clear and professional communication. Maintained accurate records of customer interactions and account activities using CRM systems. Assisted users with account setup, payroll processes, and platform navigation. Verified financial account connections and ensured accuracy of payroll-related data. Supported backend operations by documenting issues and tracking resolutions
ECEnterprises Group Manila Inc., full_time
Oct 2021 to Dec 2022
Handled 100+ daily customer inquiries, providing clear guidance and support. Maintained and updated service records to ensure accurate tracking of requests. Coordinated with internal teams and external partners to complete service tasks efficiently
Qualfon Philippines, Inc., full_time
Jan 2016 to Oct 2021
Provided technical assistance via phone, resolving customer issues efficiently. Documented cases and maintained accurate records of troubleshooting steps. Educated users on device functionality and system processes.
Department of Agrarian Reform and Department of Agriculture, contract
May 2014 to Dec 2015
Managed government payment processing and payroll reimbursements while ensuring regulatory compliance, verifying vendor invoices, and tracking departmental expenditures to support accurate billing and budget oversight.
SPI Global, contract
Dec 2013 to May 2014
Provided rapid-response support for online gift orders, resolved delivery issues to improve customer retention, processed refunds and replacements accurately, and coordinated with global vendors to ensure timely order fulfillment during peak seasons.